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Returns



Can I make a return?

In accordance with the Retail Trade Regulation Law as well as what is regulated by community regulations (Directive 97/7 / CE), you have 7 days from receipt to return your order as long as it is not a fresh product, perishable or those others that by their nature can deteriorate or expire quickly.

The products must be returned in the same conditions in which you received them, together with their complete original packaging, labels and together with any accessories related to them. The customer will be responsible for proving that the items have been returned, so we recommend that you always send your returns through a system that certifies the delivery for your safety. You will be responsible for the costs of returning the product and in no case will we accept returns sent freight collect. We will check the returned products to confirm that they arrive in optimal condition before proceeding with the refund of the amounts, the shipping costs being non-refundable If your return does not comply with the stipulated terms, you will not be entitled to receive any refund of the amount and we will send you the Aurum Gourmet products with postage due.

If your order has been sent to another person and he wants to make a return, we will refund the amount in the same form of payment and account from which it was made. We will proceed to make the return within 30 calendar days of receipt of the return order.

To make the return you must send us the Aurum Gourmet products together with the return form that is attached in the package to the following address and with the following information:

Villa de Vallecas Avenue,

Naves Industriales Frigoalimentarias, back.

28053 Mercamadrid (Madrid)

Aurum Gourmet 1996

+34 722 246 077

Cancellation of order not sent

You may cancel your order, with a maximum period of the day before delivery until 3:00 p.m., except for deliveries on Mondays where the maximum period for cancellation is Friday until 8:00 p.m. You must take into account that if the day before delivery is a holiday, you must notify it the business day prior to the delivery date. For special campaigns such as Valentine's Day, Father's Day, Mother's Day and Christmas, the necessary notice is 3 days prior to delivery.

If you wish to cancel an order not sent within the maximum period mentioned in the previous paragraph, you must notify us in writing by sending a message to the email, tienda@aurumgourmet.es indicating your order number and the word "Cancellation of the order not sent" in the subject of the message, we will confirm the operation, sending an email to the related account.

In the event that your order was already paid for by any of the means of payment authorized on our website, the full value of the order will be returned, without any surcharge. No type of cancellation will be accepted by any other means or outside the indicated period.

For any clarification about these general conditions or to make any claim related to your purchase, the CLIENT has the following contact at his disposal:

Phone: 722246077

email: tienda@aurumgourmet.es

Cancellation of order already sent

If the client wishes to cancel an order that has already left our warehouse for distribution, for personal reasons or motivated by inclement weather that make delivery impossible, they can do so and must notify us by sending an email to tienda@aurumgourmet.es, indicating in the "subject" of the message the word "Cancellation order in shipment" and your order number, keep in mind that an order that has left our warehouse carries a shipping cost that the company assumes with the transport agency and that It will be borne by the customer, since the cancellation order is generated by him, so he will assume the costs of shipping and return to our warehouse. If the content of your purchase contains perishable and / or personalized products, there is no option to return according to Art. 45 of Law 47/2002.

How to contact us

If you have any questions, you can contact us through the email address: tienda@aurumgourmet.es or by phone number 722246077 Aurum Gourmet 1996